Digital Sales

All digital sales are final. Because ebooks and digital products are delivered instantly, refunds are only available if the wrong file was sent or if there is a technical issue we are unable to resolve. If you experience any issues with your download, please contact sales@jorgiayates.com.

Accidental Duplicates

Refunds for accidental duplicate purchases are available within 3 days of purchase, provided both purchases were made using the same email address. The duplicate copy must not have been downloaded or accessed. To request a duplicate refund, please email your order details to sales@jorgiayates.com.

Preorders

Preorders are charged at the time of purchase and will be delivered automatically to your provided email address on the official release date.

Paperback Orders

Your paperback is printed especially for you once your order is placed. Please allow 5–14 business days for printing, processing, and delivery.

Damaged, Defective, or Lost Items

While we do our best to ensure your books arrive in pristine condition, mishaps can happen during printing or transit. If your paperback arrives damaged, misprinted, or is lost in transit, please email sales@jorgiayates.com within 14 working days of receiving your order (or, if your order is lost, as soon as it is clear it has not arrived).

Please include your order number and clear photos of the damage (including the outer packaging, if applicable). I will immediately submit a claim to the printer to arrange the appropriate resolution, which may include a replacement copy or refund where applicable.

Please note that I cannot offer refunds or replacements for change-of-mind purchases.

Privacy Policy

Who I Am

I am an independent author operating under the name Jorgia Yates. My books and products are sold through my Payhip storefront at www.jorgiayates.com.

Information I Collect

When you make a purchase, sign up for my newsletter, or contact me directly, I may collect the following information:

• Your name
• Your email address
• Details of your purchase, order history, or download activity
• Any message or information you choose to provide in customer support communications

Payment Security

I do not have access to, nor do I store, your financial information or payment details. All financial transactions are processed securely through my storefront platform (Payhip) and its trusted payment gateways (Stripe or PayPal).

How Your Information Is Used

I use your personal information strictly to:

• Deliver your purchases, preorders, and digital downloads
• Provide customer support and resolve order issues
• Send email updates, promotional offers, or newsletters (only if you have explicitly opted in)
• Improve my books, store layout, and overall reader experience

Data Sharing

I respect your privacy. I will never sell, rent, trade, or share your personal information with third parties for marketing purposes. Your data is only shared with essential third-party services required to fulfil your order, such as Payhip for store management and BookVault for paperback printing and shipping.

Email Communication

If you subscribe to my newsletter, you can unsubscribe at any time by clicking the Unsubscribe link provided at the bottom of every email.

Cookies and Analytics

My storefront platform (Payhip) uses cookies to operate the store, track site performance, manage shopping carts, and improve your browsing experience. You can choose to disable cookies at any time through your browser settings.

Your Rights

Depending on your location, you have the right to access, correct, restrict, or request the permanent deletion of your personal information at any time. If you wish to exercise these rights, please contact me directly.

Contact Me

If you have any questions about these policies or how your data is handled, please contact sales@jorgiayates.com.